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FREQUENTLY asked QUESTIONS

What is Olive Club?

Olive Club is a foodie club that pairs food lovers with great local restaurants by combining exclusive menus with enticing, affordable offers. Olive Club works with great local restaurants to put together a full-course ‘deal menu’ that allows members to try out new cuisines and new restaurants they may not otherwise explore – without breaking the bank.

Why did we create Olive Club

We are a group of passionate food lovers who love home cooking as much as eating out. We started Olive Club because we love food, but also because we believe restaurateurs and food lovers both deserve a better deal than what is currently on the market. And the ‘deal’ should be simple, consistent and catch-free, offered with greater transparency.

 

How should restaurants benefit?

Any good restaurant is always motivated to attract new customers. But we understand that marketing for small local restaurants is expensive and time-consuming. That’s where Olive Club comes in. We promote your great local business to a targeted, modern audience of quality focused food lovers. By offering a deal through Olive Club during your quieter periods, you’re bringing new and repeat customers through your doors at the times that is desirable for you.

Why does Olive Club only offer 2 for1 or 50% off deals?

At Olive Club, our goal is to provide real values to our members. The hardest part about eating out should be deciding which delicious item to order…not deciphering a confusing ‘promotional offer’. We like to keep the deals simple and consistent, so before you begin searching for any restaurants, you will be getting a real deal for their membership.

Are you involved in the community?

Yes, we are. We donate a percentage of every paid membership to two BC based Non-profit Organisations:

Farm Folk City Folk, works to cultivate a local, sustainable food system. Their projects provide access to & protection of food lands; support local growers and producers; and engage communities in the celebration of local food.

Our Place Society, an inner-city community centre serving Greater Victoria’s most vulnerable: working poor, impoverished elderly, mentally and physically challenged, addicted and the homeless.

For more information on their projects and services, please visit http://www.farmfolkcityfolk.ca/ and https://www.ourplacesociety.com/

Are beverages included under any of the offers?

No, the offers are only available on food.

Are there restrictions or blackouts on deals?

Yes. Each restaurant is entitled to restrict menu items or certain days/times for their offers. Simply check the individual restaurant’s profile on the ‘Find A Restaurant’ page.

I'm an Olive Club member but my dining companion isn't. Will they be able to get a deal too?

Yes! In fact, bring 3 friends if you like. Each membership allows up to 4 people to enjoy the deals at any of our participating restaurants.

How secure is my payment?

We do not store any payment information, and all payments are processed through our secure third party payment system, Stripe. Most importantly, we do not distribute your information to any other companies.

Where can I find my membership card?

You can access your membership card by logging in to your Olive Club account using any smartphone.

What is our cancellation policy?

At Olive Club, your happiness is our happiness, and even if that means stop being a member at Olive club. You can cancel your membership at anytime, and it is just one click away.

Do you issue refund?

For yearly membership, a refund can be issued for unused months (excluding the initial discount). We do not offer refunds for monthly membership.

Do you provide corporate memberships?

Yes, we do. Please email us at info@olivelcub.ca for how to set up your corporate membership, corporate rates and benefits.

Are you a restaurant that wants to join Olive Club?

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